✆ 020 8090 7626 | ✉ sales@copingsuperstore.com
FAQs
Do you cover Nationwide?
Yes we cover Nationwide.
On the copings how many brackets do you supply?
We supply 2 brackets every 3m length and 1 fixing strap is included for corners.
Can you supply marine grade paint for costal areas?
Yes we can. This will is an extra charge.
I have a large project will you service this?
We service all size projects from £100-£100,000. On the larger schemes we would look to carry out a site survey for you. Please contact our customer service team.
Do you include any fixings?
As with most suppliers the fixings are not included. These are really easy to source. The recommended fixings are: A2 particle board screws (stainless steel)
I have a complicated project or do not understand what I need to order?
We have a team of technical specialists who can help you. Contact our customer service team who can assist.
What do you mean by your "peace of mind offer" on bespoke facias and soffits?
Once an order has been placed, the order comes with drawings from our technical team. This will not go into production until you have approved the drawing. Please note you can make further adjustments before this does go in for production. This gives you complete peace of mind.
How can I pay?
We accept all major debit and credit cards. You can also pay with PayPal or BACS.
How do my deliveries arrive?
The deliveries will be via rigid or artic lorries please let us know of any restrictions on your order.
I have made an error on my order, what do I do?
Please contact us as soon as you possible. The product may not have gone into production so we will look to amend this for you.
My order has gone into production and I have made an error.
Please contact us as soon as possible. Unfortunately it will be too late to cancel this particular item. However to save on delivery lets us know your revised item so we can add this to your delivery slot.
When will my order arrive?
Standard copings can take 8-10 working days. All facias and soffits will take approx 15 working days as will all bespoke orders.
Will I be contacted before my delivery arrives?
Yes our friendly customer service team will be in touch with a delivery date for you.
I have other rainwater requirements do you supply this?
We have a range that may not be on our website but please contact our team and we can see if we can supply this for you. For example bullnose anti climb and window cills etc
Do you have a fitting service?
We have approved installers in the UK. Please contact us and we can give you details for you to deal with direct.
I am really happy with my results where can I place a review?
As a family run business we appreciate all the help with reviews. If you could email us on sales@copingsuperstore.com with photos and a review that would be fantastic.
What do I need to know before the delivery arrives.
Everything you need to know to ensure smooth delivery is listed in our Delivery Checklist. Please refer to it or contact us for any other queries.